Refund policy

We're indie, the product is cheap, and we'd rather be honest about how this works than write a long refund policy nobody reads.

Why the default is no refund

You pay your subscription fee and we start polling your school's course registry on the next tick. The work is the watching, not the email itself. Refunding because no seat happened to open during your term would be like asking for a refund on insurance because nothing went wrong — the service still ran.

When we will refund you

If all of the following are true, we owe you a full refund:

• Our system was down or broken for more than 24 consecutive hours.
• A seat opened in your subscribed course during that outage.
• You did not get an alert about it from us (or you got it unreasonably late because of the outage).

You don't need to prove the outage — we keep operational logs and will check ourselves. Email us and we'll look.

When we will not refund you

• You got an alert but didn't register fast enough. We can't control how fast your school's registration system is.
• The seat closed before you could click through. Same reason.
• No seat ever opened during the term.We still watched. That's the service.
• You changed your mind. Use the cancel button on your manage page (see below) to stop alerts. We do not refund change-of-mind cancellations.
• You subscribed to the wrong course code. Double- check before paying.

Cancellation vs refund

These are different things:

• Cancellation stops alerts. You can cancel any subscription permanently from your manage page (it asks you to type the course code to confirm). This costs nothing and takes effect immediately. It does not trigger a refund.
• Refund returns your money under the conditions above. It also stops alerts. To request one, email us.

How to request a refund

Email aiden.hyun.business@gmail.com from the address you used to subscribe, and include:

• The course code and term.
• Roughly when you think the outage happened (a date is enough).

We'll respond within 2 business days. Refunds are processed back to your original payment method via Polar and usually arrive within 5 business days.

You have 30 days after the end of the term you subscribed to to request a refund. After that we can no longer reliably verify our delivery and uptime records.

Your statutory rights

Nothing in this policy limits any rights you have under the Quebec Consumer Protection Act or other consumer protection law that applies to you. If a mandatory law gives you a stronger refund right, that wins.