Refund policy
We're indie and we want you to trust us. So:
The short version
If you paid for a course alert and we never delivered a single alert during that course's official add/drop window, email us and we refund you in full.
The details
- A “delivered alert” is any successful email or Telegram message sent by us notifying you that a section of your subscribed course had an open seat.
- The “add/drop window” means McGill's official registration change period for the term you subscribed to. If no seats opened during that window, we did our job (polling + watching) and still won't keep the money.
- Refunds are processed back to your original payment method via Lemon Squeezy, usually within 5 business days.
- You have 30 days after the add/drop window closes to request a refund. After that we can no longer verify delivery records reliably.
- To request a refund: email us the address you subscribed with + the course code + term. We'll respond within 2 business days.
What's not refundable
- You got an alert but didn't register fast enough. We can't control Minerva.
- The seat re-closed before you could take it. Same reason.
- You subscribed to the wrong course code and we watched the wrong course. Double-check before paying.
Last updated: Q2 2026.